1. Where do you find the option to view and manage customer reviews on your Google My Business dashboard?
A. Insights
B. Photos
C. Reviews
D. Posts
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Answer: C. Reviews
2. How should you respond to positive reviews?
A. Ignore them
B. Apologize for any issues
C. Thank the customer and show appreciation
D. Offer a discount on future purchases
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Answer: C. Thank the customer and show appreciation
3. What is the appropriate way to handle negative reviews?
A. Ignore them
B. Respond calmly, apologize, and offer to resolve the issue
C. Delete the review
D. Respond with a defensive tone
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Answer: B. Respond calmly, apologize, and offer to resolve the issue
4. How do you respond to a review on Google My Business?
A. Call the customer
B. Click “Reply” below the review and type your response
C. Send an email to Google support
D. Write a public post on social media
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Answer: B. Click “Reply” below the review and type your response
5. How can you encourage more customers to leave reviews?
A. Ask them in person only
B. Share your Google Business review link via email, SMS, or social media
C. Offer financial incentives
D. Use paid advertisements
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Answer: B. Share your Google Business review link via email, SMS, or social media
6. What should you do if you encounter a fake or inappropriate review?
A. Respond publicly to the review
B. Flag the review as inappropriate
C. Ignore it
D. Contact the reviewer directly
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Answer: B. Flag the review as inappropriate
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